Refund and Return Policy
Thank you for choosing Rios Wines. We strive to provide you with the best quality wines and exceptional customer service. Our refund and return policy applies only to products purchased directly from us. If you bought our wines from a third-party retailer, please refer to their respective refund and return policies.
Please review our refund and return policy below:
1. All Sales Are Final: All sales made through our website or any other sales channel are considered final. We do not offer refunds or accept returns for wine purchases, except under the circumstances outlined in point 2 below.
2. Damaged or incorrect shipment: In the unlikely event that you receive a damaged or incorrect product, please contact us within 48 hours of receiving your order to request a replacement. To expedite the process, please include your order number, a description of the issue, and any supporting photographs. We will assess the situation and, if necessary, provide a suitable resolution, such as a replacement or refund, at our discretion.
3. Contacting Customer Service: If you have any questions, concerns, or require assistance, please visit our website at www.RiosWineCompany.com and navigate to our "Contact Us" page. Fill out the contact form with your inquiry, and our customer service team will respond to you as soon as possible.
4. Non-Delivery: In the event that you do not receive your order within the estimated delivery timeframe, please contact us immediately by emailing customer service at office@rioswines.com. We will work with the shipping carrier to track your package and resolve any delivery issues.
5. Legal Compliance: Our refund and return policy is designed to comply with applicable laws and regulations. If any portion of this policy is found to be unenforceable or invalid, it shall not affect the validity and enforceability of the remaining provisions. Please note that by making an online purchase from Rios Wine Company, you acknowledge and accept the terms of this refund and return policy.
We appreciate your understanding and support.
Cheers to enjoying exceptional Rios Wines!
