Returns & Cancellations

Thank you for choosing Rios Wines. We strive to provide you with the best
quality wines and exceptional customer service. Our refund and return policy applies
only to products purchased directly from us. If you bought our wines from a third-party
retailer, please refer to their respective refund and return policies.

Please review our refund and return policy below:

1. All Sales Are Final: All sales made through our website or any other sales
channel are considered final. We do not offer refunds or accept returns for wine
purchases, except under the circumstances outlined in point 2 below.

2. Damaged or incorrect shipment: In the unlikely event that you receive a damaged
or incorrect product, please contact us within 48 hours of receiving your order to
request a replacement. To expedite the process, please
include your order number, a description of the issue, and any supporting photographs.
We will assess the situation and, if necessary, provide a suitable
resolution, such as a replacement or refund, at our discretion.

3. Contacting Customer Service: If you have any questions, concerns, or require
assistance, please visit our website at www.RiosWineCompany.com and navigate to
our "Contact Us" page. Fill out the contact form with your inquiry, and our customer
service team will respond to you as soon as possible.

4. Non-Delivery: In the event that you do not receive your order within the estimated
delivery timeframe, please contact us immediately by emailing customer service at
Office@rioswines.com. We will work with the shipping carrier to track your package and
resolve any delivery issues.

5. Legal Compliance: Our refund and return policy is designed to comply with
applicable laws and regulations. If any portion of this policy is found to be
unenforceable or invalid, it shall not affect the validity and enforceability of the
remaining provisions. Please note that by making an online purchase from Rios Wine
Company, you acknowledge and accept the terms of this refund and return policy.
We appreciate your understanding and support.
Cheers to enjoying exceptional Rios Wines!